Social Media Policy

Effective Date: May 7, 2026

Last Updated: May 7, 2026

Humax AI Inc. — www.humaxai.ca

Purpose

This Social Media Policy outlines how Humax AI Inc. uses social media platforms, manages community engagement, and protects the privacy and safety of our audience and team members.

1 · Brand Voice & Content Standards

All content posted by Humax AI Inc. on social media platforms (Instagram, Facebook, LinkedIn, TikTok, YouTube, Twitter/X, and others) represents the organization and must align with our brand values.

Our brand voice is: Warm, premium, editorial, empowering, and patient. We lead with capability, never deficit. We use plain language and never pressure or urgency tactics.

Content we create:

• Educational content about AI tools in plain language
• Stories of women building digital confidence
• Founder insights and reflections
• Community announcements and program updates
• Resources for digital learning
• Behind-the-scenes glimpses of our work

Content we do NOT create:

• Clickbait or sensational headlines
• Misleading before/after claims
• Unsolicited personal advice
• Political commentary or divisive content
• Content that misrepresents third-party AI tools or companies
• Urgency-driven or scarcity-based marketing language

2 · Community Guidelines & Moderation

We welcome respectful conversation on our social media channels. To maintain a safe, welcoming space:

We encourage:

• Questions about AI tools and digital confidence
• Stories and experiences from community members
• Constructive feedback about our programs
• Support and encouragement for others
• Respectful disagreement and discussion

We do not tolerate:

• Harassment, bullying, or personal attacks
• Hate speech, discrimination, or exclusionary language
• Spam or self-promotion without context
• Sharing of others' personal information without consent
• Graphic violence, sexual content, or illegal activity promotion
• Misinformation presented as fact

Our moderation approach:

• Comments that violate these guidelines will be removed
• Repeat offenders may be blocked from the channel
• We will not delete comments simply because they disagree with us
• We respond to inquiries within 24–48 hours during business days
• We do not provide medical, financial, legal, or professional advice via social media — we refer people to appropriate professionals

3 · Testimonials & User-Generated Content

Testimonials:

• All testimonials, success stories, and client quotes are shared with explicit written consent
• We do not fabricate, composite, or alter testimonials
• Before/after claims are real, documented, and individually consented to
• Testimonials include the person's first name and (if they wish) a photo or title
• People can withdraw consent to use their testimonial at any time

User-generated content:

• If community members post about Humax AI, we may repost or share their content
• We will always ask permission before reposting someone's original content
• We will always tag and credit the original creator
• We will not alter the meaning or context of shared content

Tags & mentions:

• We will not tag people in content without their permission
• We will not use hashtags or location tags to mislead about program availability or special offers

4 · Data Privacy & Information Sharing

What we collect:

• Name, email, and optional location for program enrollment
• Engagement data (likes, shares, comments) through platform analytics
• Messages sent to us via DM or comment — we keep these private unless permission is granted to share

What we do NOT do:

• Share email lists with third parties
• Sell personal information
• Use social media data for purposes beyond improving our content and engagement
• Share screenshots of DMs without explicit permission
• Tag people in posts without consent

Right to deletion:

• People can request their information be removed by contacting connect@humaxai.ca
• We will comply with deletion requests within 30 days (where legally permissible)

5 · Third-Party AI Tool Representation

Humax AI Inc. teaches the use of publicly available third-party AI tools (ChatGPT, Google Gemini, Microsoft Copilot, Claude, Canva AI, and others). When we mention these tools on social media:

We:

• Link to the official tool's website or app
• Clearly state that these are third-party platforms we do not own or operate
• Follow each platform's terms of service and community guidelines
• Do not misrepresent the capabilities or limitations of third-party tools
• Update information if a tool changes features, pricing, or terms

We do not:

• Claim to own, develop, or operate any third-party AI tool
• Guarantee specific outcomes from using these tools
• Share API keys, login credentials, or confidential information about any platform
• Encourage use of tools in ways that violate their terms of service

6 · Advertising & Disclosure

If we partner with brands, sponsors, or affiliates:

We disclose:

• Paid partnerships clearly with labels like "#ad" or "#sponsored"
• Affiliate relationships (if we link to a product and earn commission)
• Gifts or free products received from brands
• Any financial incentive related to a post

We do NOT:

• Accept sponsorships that conflict with our values
• Hide paid partnerships or affiliate links
• Endorse products or services we don't believe in
• Allow sponsors to dictate our core messaging

7 · Crisis & Negative Feedback

If something goes wrong:

• We respond to complaints and concerns within 24 hours
• We apologize sincerely if we made an error
• We explain what happened and what we're doing to fix it
• We do not delete negative comments to hide criticism
• We take conversations offline (via DM) if they require privacy or detail

If we face backlash:

• We listen without defensiveness
• We evaluate the feedback honestly
• We make changes if feedback reveals a genuine problem
• We communicate our response transparently

8 · Employee & Contractor Social Media Use

Personal accounts:

• Team members may mention Humax AI on personal social media accounts
• They must make clear the account is personal and opinions are their own (not official company positions)
• They must not share confidential information, client details, or proprietary content
• They must follow the Community Guidelines in Section 2 when representing the company

Official accounts:

• Only authorized team members post on official Humax AI social media accounts
• All posts reflect the brand voice and values outlined in Section 1
• Posts are archived and reviewed for consistency
• Team members are trained on this policy before posting

9 · Accessibility & Inclusivity

All social media content must be accessible:

We include:

• Alt text on all images (describing what's in the image for screen readers)
• Captions on videos (so people can watch without sound)
• Plain language (avoiding jargon or explaining it when necessary)
• Diverse representation (real people of different ages, abilities, backgrounds, ethnicities)
• Respectful language (centering the dignity and agency of our audience)

We avoid:

• Autoplay videos with sound
• Flashing or strobing effects
• Content that assumes physical ability
• Language that others or diminishes any group
• Inaccessible image formats (never text-only in images)

10 · Changes to This Policy

We may update this policy as platforms evolve, as our company grows, or as we learn better practices. Changes will be posted on this page with an updated date.

If you have questions about our social media practices or this policy, contact connect@humaxai.ca.

11 · Contact

Questions about this policy?
Email: connect@humaxai.ca

Report a violation or concern:
Email: connect@humaxai.ca
We take reports seriously and will respond within 48 hours.

© 2026 Humax AI Inc. All rights reserved.